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user satisfaction
The Customer Engagement Platform that makes every journey count
Design, orchestrate, and optimise personalised omnichannel journeys at scale with our CEP, turning every interaction into measurable growth
Your customers are unique, and their experiences should be too
Actito is the European Customer Engagement Platform designed for marketing teams who want full control over personalised customer engagement, without IT dependencies or technical complexity.
Orchestrate consistent, memorable experiences across email, SMS, push, WhatsApp, and more, all from one intuitive platform.
Trusted by 400+ brands across industries
Product capabilities
Actito gives marketers freedom to build customer engagement journey independently.
No IT bottlenecks, no technical complexity, just intuitive control.
Data
Transform valuable information into personalised experiences that resonate. Unify your data sources for a complete customer view that creates value with every interaction.
Omnichannel
Engage customers across email, SMS, push, WhatsApp, and more from the same platform, with shared audiences, content, and rules for consistent experiences.
Orchestration
Transform isolated interactions into ongoing conversations that resonate with your customers, in real-time across all channels.
Analytics, reporting, and testing
Measure performance at journey- and step level, compare variants with A/B testing, and quickly iterate based on what works.
Artificial Intelligence
Spend less time on technical tasks, more on strategy. Actito's AI generates content, refines your segments, and optimises your customer journeys.
Security and compliance
Protect your data with 100% European infrastructure, ISO27001 certification, NIS 2, and GDPR compliance.
AI supporting our clients today and for the future
AI already powers Actito, helping marketing teams send smarter and understand their audience better. Best Sending Moment, engagement scoring, and the AIO assistant are live today for every customer. Actito Agents, powered by the Ibexa Agentic Platform, launch in September 2026. Existing customers can join the Early Adopter Program now.
LIVE NOW
Best sending moment
Sends each email campaign to each profile at the moment they are individually most likely to open it, based on their personal behaviour history in the platform.
LIVE NOW
Engagement scoring
An AI-powered score visible on every profile, helping marketers distinguish highly engaged contacts from those ready for reactivation, and measure how campaigns move that score over time.
LIVE NOW
AIO assistant
Built into the email editor, AIO checks spelling and grammar, translates content instantly, adjusts tone for different audiences, and suggests subject lines and SMS shortening, all without leaving your campaign.
SEPT 2026
Actito Agents
Autonomous campaign orchestration, real-time journey adaptation, and predictive decisioning across every channel. Existing customers can join the Early Adopter Program now.
Here's what you can achieve
What success looks like with Actito
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omnichannel journeys created within 6 months
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hours saved per week on average with Actito
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higher email revenue
Highly Rated and recommended
We have a rating of 4.4 out of 5 on G2 —based on 152 verified reviews
The power of the Customer Engagement Platform (CEP) in marketing orchestration
Within the Ibexa Orchestration Platform, Actito is the engagement engine: it transforms audience decisions and strategies into personalised, omnichannel customer journeys.
While Ibexa coordinates intelligence and governance, Actito executes seamlessly, delivering the right message, on the right channel, at the right time.
Want to explore if Actito is right for you?
See how Actito helps teams move faster, simplify campaigns, and get more out of their data.
